Frequently Asked Legal Questions
Your account data is retained for the period required by law and for dispute resolution. You can request permanent deletion of personal details where local law permits, but transaction records are kept for compliance. Submit a deletion request through Account Settings or contact support.
Every deposit and withdrawal is encrypted and verified. DANA, OVO, GoPay and QRIS transactions are checked against your account identity before processing. We never store full card numbers and do not share your payment details with third parties outside our payment processors.
Yes. You can withdraw your balance at any time, subject to account verification and pending game completion. Withdrawals go back to the same payment method you used to deposit. DANA, OVO, GoPay and QRIS transfers clear in minutes; bank transfers take 1-2 business days.
Contact our support team with your account ID and the transaction date. We investigate within 48 hours, review game records and payment logs, and respond with findings. If an error is found, we adjust your account balance immediately.
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Account records and transaction history are retained for the period required by local law and for dispute resolution, typically 5-7 years. You can download your full history from Account Settings at any time or request it via support.
Contact our support team immediately via live chat or email. Provide your account ID and describe the suspicious activity. We freeze the account, investigate, and restore access once verified. Always enable two-factor authentication in Account Settings.
